Order Confirmation & Shipping: As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. All premium golf simulator packages and components are processed within 1 to 3 business days. Transit times vary depending on the manufacturer and the freight requirements of your specific system, but generally range between 5 to 14 business days. You will receive tracking information at the email address provided during checkout within 24 hours of your order leaving the warehouse.
Freight Delivery (LTL): Due to the size and weight of simulator enclosures and screens, many of our products ship via Less Than Truckload (LTL) freight. The freight carrier will contact you via phone to schedule a delivery window. A signature is required upon delivery. Please inspect all freight deliveries immediately upon arrival before signing the delivery receipt.
Damages: Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged, please send photos to support@precisionindoorgolf.com within 48 hours of delivery, and we will process an insurance claim and arrange for replacement parts on your behalf.
Cancellations & Refunds: All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Returns: Due to the custom nature of high-end indoor golf simulators, return policies vary strictly by manufacturer. Generally, returns are accepted within 30 days of receipt for unused items in their original packaging. A restocking fee of up to 25% may apply depending on the brand. Custom-cut turf, bespoke enclosures, and activated software licenses are strictly non-refundable. To initiate a return, please contact us at support@precisionindoorgolf.com for a Return Merchandise Authorization (RMA) number.